By Kathleen Ayres, UC Product Marketing Manager, InfoVista Following up on my previous posts on how service providers can ensure high quality Unified Communications-as-a-service (UCaaS) for their enterprise customers, here is my third and final tip: monitoring the pay-as-you-go, elastic nature of multi-customer UCaaS delivered from a virtualized data center demands a level of granular [...]
By Kathleen Ayres, UC Product Marketing Manager, InfoVista Continuing my previous blog post , I would like to detail the second truth of ensuring enterprises’ Unified Communications-as-a-Service (UCaaS) quality expectations: a performance management strategy must utilize an off-the-shelf, certified solution with an end-to-end, holistic view of the entire Unified Communications & Collaboration (UC&C) services environment. [...]
By Kathleen Ayres, UC Product Marketing Manager, InfoVista Last week, Amy Harris, research manager for Enterprise Voice & IP Communications Services and Unified Communications at IDC, explored many of the challenges associated with assuring the quality of Unified Communications-as-a-Service (UCaaS). Taking from her blog post, I’ve written a three-part series to highlight a few truths [...]
By Nav Chander, Research Manager, Business Network Services, IDC It’s been about a decade since IP VPNs were introduced by CSPs as the next wave of WAN networking services to connect enterprise branch office, regional and headquarter sites. At that time, CSPs also offered alternative WAN services such as Frame Relay and ATM. IP VPNs [...]
By Amy Harris, Research Manager, Enterprise Voice & IP Communications Services and Unified Communications, IDC Integrated real-time voice, data and video communications are rapidly becoming an essential aspect of conducting business in today’s increasingly global economy. The result is expanding interest in and awareness of the benefits of Unified Communications and Collaboration (UC&C), particularly delivered in [...]
By Melanie Posey, Research Vice President for IDC‘s Hosting Infrastructure and Managed Network Services The frenzied excitement around cloud as the “next big thing” in the IT industry is beginning to subside as businesses move from testing the waters, with a couple of applications and use cases, to moving large-scale processing and mission-critical jobs to the [...]
By Christopher Cullan, Product Marketing Manager, Business Services Solutions, InfoVista Melanie Posey of IDC hit the proverbial nail on the head in her guest blog post: “Communications Service Providers (CSPs): Claiming a Seat at the ‘Cloud’ Table,” when she pointed out that the ability of CSPs to supply enterprise customers with visibility and control over cloud IT [...]
By Melanie Posey, Research Vice President for IDC‘s Hosting Infrastructure and Managed Network Services Everybody wants a piece of the cloud. Equipment vendors, traditional software companies, IT outsourcers, system integrators, and a bewildering array of “cloud-native” providers are all jostling for position and mindshare in the emerging landscape of cloud-delivered virtual IT services. CSPs, like [...]
By Kathleen Ayres, Product Marketing Manager, InfoVista Enterprises are finding that integrated and collaborative real-time digital communications across the organization (and in every business interaction) is more than a convenience in today’s fast-paced global economy. It is now an essential requirement. According to a survey conducted by Webtorials in January 2011 to small and medium [...]
By Cyril Doussau de Bazingnan Product Marketing Director InfoVista In her article “Service assurance getting hotter,” on Connected Planet, Susana Schwartz correctly gauges the rising temperature of service assurance solutions in the telecommunications industry. The need for service assurance is indeed growing, as this category of tools empowers service providers to assess the health of [...]
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