Steve Hateley Product Marketing Director InfoVista While it is true that in the last decade the telecommunications sector in Latin America has grown enormously, opinion on whether the digital gap between emerging markets and developed regions like Europe is closing remains a topic up for discussion. Most recently an article by Patrick Nixon appeared in [...]
Steve Hateley Product Marketing Director InfoVista For service providers, mobile data can be both a blessing and a curse. Although subscribers’ thirst for mobile apps is increasing service providers’ revenue opportunities, the resulting growth in mobile data traffic is forcing providers to invest in additional bandwidth, technology, infrastructure and management hours. To remain profitable, reinvest [...]
By Steve Hateley, Product Marketing Director, InfoVista Rather than acquiring costly additional network bandwidth, today’s enterprises are turning to the merits of WAN optimization. This enables them to compress traffic from applications such as data backup, private LANs, and certain sales tools so they can preserve sufficient network bandwidth for more real-time, quality-sensitive voice, video, [...]
By Steve Hateley, Director of Product Marketing, InfoVista Recently, I’ve noticed more and more vendors are claiming to do “Customer Experience Management”. But I pose the question “are they?” or is it just a convenient phrase to align with for SEO (Search Engine Optimization). As far as Customer Experience is concerned, it’s more of a [...]
By Steve Hateley, Director of Product Marketing, InfoVista In Part 1 of this series, I began a discussion of the thought-provoking ideas shared by Emily Nagle Green and Camille Mendler of Yankee Group during a recent briefing in London. Here’s some more of what I heard at the briefing. Loving and leveraging the network Benoît [...]
By Steve Hateley, Director of Product Marketing, InfoVista On the tenth of June, I attended a briefing by our contracted analyst Yankee Group, in London. There were approximately 93 attendees ranging from large and medium service providers, to equipment and software vendors, to consultants and written press. The president and CEO of Yankee Group – [...]
Achieving a Holistic Approach to Mobile Service Assurance By Steve Hateley, Director of Product Marketing, InfoVista In my last blog, I talked about maintaining application quality in the face of rising data traffic and customer expectations (i.e. the rapid adoption of the iPhone). I also started to discuss how mobile quality of service is dependent [...]
Maintaining Application Quality in the Face of Rising Data Traffic and Customer Expectations By Steve Hateley, Director of Product Marketing, InfoVista If we’ve learned anything from the rapid adoption of the iPhone, it’s this—capacity and bandwidth are quickly becoming both an expectation and a commodity. Service providers no longer face the choice of, “Do I [...]
By Steve Hateley, Director of Product Marketing, InfoVista A gentle stroll around the newly relocated exhibition this year brought forward a realisation that apparently EVERYONE in the OSS market now provides Service Assurance…incredible! In my last ten years at these events, you could expect to see the IBM-Micromuse-Netcool and EMC domination of fault management plus [...]
Steve Hateley, Director of Product Marketing, InfoVista With the constant evolution of mobile data services and continuing explosion of data traffic, managed service providers (MSPs) are faced with a number of challenges when it comes to ensuring consistent performance that meets rising subscriber expectations. A good example? The iPhone. Taking on the iPhone as a [...]
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