By Manuel Stopnicki, CTO, InfoVista At Cisco Live 2010 in Las Vegas, Cisco CEO and Chairman John Chambers gave a great keynote address that described the critical need for organizations to focus on operational excellence. One of his key points was that there is no true innovation without operational excellence. He then described operational excellence [...]
Manuel Stopnicki, Chief Technology Officer, InfoVista Is your organization suffering from information overload? An explosion of services and applications has generated an excess of data in today’s network environments. As a result, providers of communication and IT services often struggle to access the information they need at the right time to ensure consumers and end [...]
By Manuel Stopnicki, Chief Technology Officer, InfoVista Everyone would agree that ensuring QoE is key to having (and keeping) happy customers. The problem is that a customer’s “quality expectations” are a bit of a moving target. For example, a residential customer may want a fast Internet connection when downloading a YouTube movie but five seconds [...]
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