By Kathleen Ayres, UC Product Marketing Manager, InfoVista Following up on my previous posts on how service providers can ensure high quality Unified Communications-as-a-service (UCaaS) for their enterprise customers, here is my third and final tip: monitoring the pay-as-you-go, elastic nature of multi-customer UCaaS delivered from a virtualized data center demands a level of granular [...]
By Kathleen Ayres, UC Product Marketing Manager, InfoVista Continuing my previous blog post , I would like to detail the second truth of ensuring enterprises’ Unified Communications-as-a-Service (UCaaS) quality expectations: a performance management strategy must utilize an off-the-shelf, certified solution with an end-to-end, holistic view of the entire Unified Communications & Collaboration (UC&C) services environment. [...]
By Kathleen Ayres, UC Product Marketing Manager, InfoVista Last week, Amy Harris, research manager for Enterprise Voice & IP Communications Services and Unified Communications at IDC, explored many of the challenges associated with assuring the quality of Unified Communications-as-a-Service (UCaaS). Taking from her blog post, I’ve written a three-part series to highlight a few truths [...]
By Kathleen Ayres, Product Marketing Manager, InfoVista Enterprises are finding that integrated and collaborative real-time digital communications across the organization (and in every business interaction) is more than a convenience in today’s fast-paced global economy. It is now an essential requirement. According to a survey conducted by Webtorials in January 2011 to small and medium [...]
By Kathleen Ayres, Product Marketing Manager, InfoVista Communication technologies in the workplace have changed dramatically over the past couple of decades. What started as an environment where most employees were tied to their desks has evolved into a mobile and geographically dispersed workforce due to advances in communications technology (corporate and private e-mail, SMS texting, [...]
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