By Chris Waters, Business Analyst, InfoVista
Since the acquisition of Accellent in 2007, InfoVista has progressively gained positive recognition from the analyst community for its capabilities in providing application performance management (APM) solutions to communication service providers (CSPs) and large enterprise customers globally. Such recognition has recently increased, resulting in InfoVista’s inclusion in numerous analyst reports (e.g. Gartner’s recent report, Vendor Landscape: Application-Aware Network Performance Monitoring), online media news outlets (including TechTarget and Network World) and a variety of articles by industry experts – namely, Bojan Simic’s Application Performance Management as a Service: What Does it Take?
Simic, the founder and principal analyst at TRAC Research, specializes in IT performance management. In the article mentioned above, he identifies a migration in metrics that is causing an increase in the importance of application availability and quality of experience (QoE) for CSPs. As a result, carriers are forcing performance vendors to provide more network and application performance monitoring capabilities within their product portfolios, preventing revenue loss resulting from latent application.
By examining the prospect of offering effective APM services to end-users, CSPs have identified an inability to offer adequate service level agreements (SLAs) with low mean-time-to-repair (MTTR) without reporting tools in place. According to Simic, “To be truly successful in providing application performance management services, carriers need to build their offerings around products that will enable them to achieve this goal.”
As a tier 1 solution provider, InfoVista is specifically highlighted in this article for its ability to provide advanced APM capabilities, including QoE, SLA management and advanced troubleshooting capabilities. InfoVista is also highlighted as a major tenant within the Cisco APM portfolio. Current collaboration has advanced this relationship even further, as InfoVista is working closely with the Cisco’s Application Visibility and Performance (AVP) program to enhance its APM and flexible Netflow reporting capabilities. The goal is to enable CSPs to offer cost-effective, tiered APM visibility as a value-add service for customers.
Overall, it is clear that InfoVista’s efforts to drive innovation within the APM market are gaining notice within the telecom industry. As the company continues to provide customers with end-to-end visibility into the performance of their business critical applications, InfoVista aims to positively impact the fundamental business goals of customer satisfaction, revenue growth and business continuity.
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