By Kathleen Ayres, Product Marketing Manager, InfoVista Communication technologies in the workplace have changed dramatically over the past couple of decades. What started as an environment where most employees were tied to their desks has evolved into a mobile and geographically dispersed workforce due to advances in communications technology (corporate and private e-mail, SMS texting, [...]
By Manuel Stopnicki, CTO, InfoVista At Cisco Live 2010 in Las Vegas, Cisco CEO and Chairman John Chambers gave a great keynote address that described the critical need for organizations to focus on operational excellence. One of his key points was that there is no true innovation without operational excellence. He then described operational excellence [...]
By Steve Hateley, Director of Product Marketing, InfoVista Recently, I’ve noticed more and more vendors are claiming to do “Customer Experience Management”. But I pose the question “are they?” or is it just a convenient phrase to align with for SEO (Search Engine Optimization). As far as Customer Experience is concerned, it’s more of a [...]
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