Archive for February, 2010

Bringing True Customer Experience Management into View

Marc Lippe, Director, Worldwide Field and Corporate Marketing, InfoVista Attention to customer experience has become mission-critical for service providers attempting to navigate a successful course in the face of a competitive business environment, the burgeoning growth of bandwidth-hungry applications, and heightened end-user expectations.   We continually hear that service providers moving toward a “customer experience management” [...]

Winning the Trust of Mobile Enterprise Customers

Ranga Thittai, Product Manager, InfoVista Private Access Point Name (APN) connections enable mobile operators to offer private and secure mobile access to enterprises that typically seek to automate their mobile work force. For mobile service providers, this usually implies configuring specific addressing and routing schemes on top of their existing mobile data network. But for [...]